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Well-being, Communication, Community

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  • The Experienced Based Design Approach goes national

    Communication, Communication Design


    The experience based design approach toolkit we developed in partnership with the NHS Institute for Innovation and Improvement has been rolled out nationally. We’re so pleased that the lessons we learnt working with patients and staff at Luton and Dunstable Hospital will be shared with NHS Trusts across the country.

    A patient-led NHS is easy to say but hard to do. At thinkpublic, we’re proud to be doers as well as thinkers, and we’re even prouder of the lasting, productive and collaborative relationships we helped to build between patients and frontline staff at Luton and Dunstable and other NHS Trust whilst developing the EBD Approach. Now we’re looking forward to helping NHS Trusts everywhere harness the power of their most valuable asset – their service users.

    Download the case study here (PDF)

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Thinkpublic are an award-winning agency focused on using design to improve service experiences in the public sector

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Moderator: Paul Thurston